Delivery Information
At TikkaMasalaTango, we are committed to ensuring that your order reaches you promptly and in perfect condition. Below is everything you need to know about our delivery process.
Shipping and Processing Times
Order Processing
Once you place your order, our team works quickly to prepare and package your items. Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Delivery times vary depending on your location and the shipping method. For most orders, you can expect delivery within 7-15 business days, depending on various factors such as customs processing and location. Please note that these timeframes are estimates and may be affected by external factors such as weather conditions, customs delays, or carrier disruptions.
Shipping Costs
Shipping costs are calculated based on the weight of your order, your delivery location, and the selected shipping method. The exact shipping charge will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website. If you do not receive a tracking number or have trouble accessing it, please contact our customer service team at tikkamasalatango@gmail.com for assistance.
Customs and Import Duties
Please note that shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. These charges vary by country and are not included in our shipping fees. We recommend checking with your local customs office for more information on potential charges.
Delivery Issues
Delayed or Lost Packages
While we strive to ensure timely delivery, there may be instances where packages are delayed or lost. If your order has not arrived within the estimated delivery timeframe, please contact our customer service team at tikkamasalatango@gmail.com. We will work with the carrier to locate your package and keep you informed throughout the process.
Incorrect Address
It is important to ensure that the shipping address provided at checkout is accurate and complete. TikkaMasalaTango is not responsible for packages delivered to an incorrect address provided by the customer. If you realize that you have provided the wrong address, please contact us immediately at tikkamasalatango@gmail.com so we can attempt to correct it before the package is shipped.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery at tikkamasalatango@gmail.com. We will ask for photos of the damaged items and packaging, and we will work with you to resolve the issue, either by sending a replacement or issuing a refund.
Returns and Exchanges
Due to the nature of our products, we cannot accept returns or exchanges for orders. However, if there is an issue with the quality of the product or if you received the wrong item, please contact us, and we will work to find a satisfactory resolution.
Contact Us
If you have any questions or concerns about your delivery, please do not hesitate to contact our customer service team at tikkamasalatango@gmail.com.
We are here to ensure that your experience with TikkaMasalaTango is smooth, enjoyable, and satisfying. Thank you for choosing us for your spice needs!